Refund and Returns Policy

At Janeey Hair, customer satisfaction is important to us, and we take pride in delivering high-quality wigs and hair products. However, due to the nature of our items and industry hygiene standards, we operate under a strict no-refund, no-return policy with limited exceptions.

All Sales Are Final
All purchases made through Janeey Hair are considered final. We do not offer refunds, returns, or exchanges for:
Change of mind
Wrong size, length, or style ordered by the customer
Personal dissatisfaction due to subjective preferences (e.g. texture, color match, density)
Delayed deliveries caused by third-party courier services
Sale, discounted, or promotional items

Exceptions – Damaged or Incorrect Items
We will only consider a return or exchange under the following strict conditions:
The item received is significantly different from what was ordered, or
The item is visibly damaged upon delivery and reported within 24 hours
To be eligible for review:
Notify us within 24 hours of receiving your order
Send clear, unfiltered photos and a detailed explanation of the issue via WhatsApp or email
Item must be unused, unaltered, and in original packaging with tags intact
If approved, we may offer a replacement of the same item or store credit at our sole discretion
Shipping fees are non-refundable

Non-Returnable Items
For hygiene and quality assurance reasons, we do not accept returns on the following:
Wigs that have been worn, tried on, brushed, styled, washed, cut, dyed, or tampered with
Custom or made-to-order wigs
Hair care products, accessories, and combs
Clearance or final-sale items

Refunds (If Applicable)
We do not issue monetary refunds under any circumstances except in rare cases where a mistake is made on our end and no suitable replacement is available. In such cases, a refund will be processed back to the original payment method within 7–14 business days.

Responsibility Disclaimer
Janeey Hair is not liable for:
Shipping delays after dispatch
Lost or stolen packages due to incorrect delivery information provided by the customer
Natural shedding or product misuse after delivery

Contact Us
For questions related to returns or exceptions, contact our customer support team:
📧 info@janeeyhair.com
📞 +234 906 007 4580
📍 Shop FBE5, New Banex Plaza, Wuse 2, Abuja, Nigeria